 By Grahame Saunders | Head of Identity Management Automation helps the networks improve customer experiences and boost revenues
Mobile network operators really stand to benefit from self service kiosks. They can improve revenues and compliance. They can cut SIM-related complexities, and reduce fraud. The automated, digital process throughout ensures consistent results for all parties. The technology is a good way for the mobile operators to expand their footprint fast and for less. They can simultaneously improve the customer experience through efficient operations. Self service kiosks can digitise and automate cash in, cash out (CICO) services, yet keep agents for more advanced products.  By Jason Barr | Executive | Safety Solutions | NEC XON The message is clear: “We want digital”; 53% “very ready” to adopt.
Higher education institutions are being forced to restructure. Digital disruption affects them as much as any other organisation. Their “customers” want new services and new ways to engage them. The economy into which those post-graduate students must integrate seeks new or different credentials. There is also a view, gathering respectability among pundits, that people in future will need to continue learning to support multiple careers, not just multiple job types or “gigs” as they do today. |
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