NEC XON Achieves ServiceNow Managed Services Partner (MSP) Status

Melanie Clase, Business Development Manager at NEC XON.

---

NEC XON is proud to announce its recognition as a ServiceNow Managed Services Partner (MSP), marking a significant milestone in this strategic alliance. ServiceNow is a leading global cloud platform provider, helping companies digitise enterprise business processes. This achievement extends not only to NEC XON but also to NEC Africa, enabling it to deliver comprehensive, turnkey solutions through a pay-per-use model leveraging the ServiceNow platform.

"The recognition once again signals the local power of NEC XON and NEC Africa’s global partnerships," said Melanie Clase, Business Development Manager at NEC XON. "We are now recognised as ServiceNow MSPs, and can offer our customers turnkey solutions harnessing ServiceNow as a managed service. This option ensures rapid onboarding of rich platform integrations, such as voice, chatbots, gen AI, and various process automation capabilities."

NEC XON is the first NEC operating company to provide this option as a service under the ServiceNow MSP agreement. The service is supported through NEC’s centre of excellence in India and managed by a local team. NEC XON offers several advantages as a ServiceNow MSP:
·       Cost-effectiveness and agility: NEC XON’s MSP services offer flexible managed service options which are enabled by the power of the ServiceNow platform as well as the subject matter expertise and best practices to fast track the desired outcomes required from the business. 
·       Effortless control: NEC XON manages your ServiceNow instance to meet your specific needs and continuously deliver additional innovations available on the platform. This means you accelerate platform ROI using NEC XON without the overhead cost of maintaining your own skills.
·       Stick to core business activities: With NEC XON taking care of your ServiceNow requirements, you can devote more time to core business activities, strategic decisions, and innovations that promote growth, rather than being occupied with IT tasks.
·       Better return on investment: NEC XON enables you to leverage all ServiceNow features at a lower cost, streamlining processes, boosting productivity, and improving efficiency to maximise ROI. They also ensure you have access to the latest software innovations without additional costs.
·       Faster digital transformation: NEC XON invests in cutting-edge technologies and collaborates closely with you to use advanced analytics and rapid prototyping, fostering innovation and increasing productivity.

Historically, NEC XON has leveraged ServiceNow as an internal platform for Service Desk and Managed Services contract management. "We have always offered Managed Services and used ServiceNow as our internal platform for Service Desk and Managed Services contract management; but this is the first time we’re offering ServiceDesk-as-a-service," added Clase.

This advancement not only highlights NEC XON's commitment to innovation and customer-centric services but also reinforces its global strategy through its partnership with ServiceNow. According to Muhammed Omar, Country Manager for ServiceNow, NEC XON, as an MSP is an exciting opportunity to offer ServiceNow platform capabilities as a service with the expertise for NEC XON to provide innovation at scale. Clase says, “As an MSP, NEC XON’s solutions could include security, IT maintenance, support, data backup, business process optimisation, and network administration, thereby keeping all organisational stakeholders connected and facilitating digital transformation.”

​NEC XON’s MSP services empower your organisation to thrive in the digital age, focusing on delivering connected, innovative experiences to foster customer loyalty and business value.